DockMaster - Notice history

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Notice history

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Oct 2023

DockMaster Payments Degradation
Resolved5 hours 40 minutes
  • ResolvedUTC

    We are pleased to inform you that the payment processing issue has been resolved. You should be able to process payments normally now. We apologize for any inconvenience this issue may have caused you and your customers.

    If you are still experiencing any issue with the payment processing service, please log out and back into the DockMaster Application. If restarting does not resolve it, reach out to our support team for assistance. They will help you update the offending workstation and troubleshoot any other problems.

  • MonitoringUTC

    USERS NEED TO LOG OUT & BACK INTO THE APPLICATION

    We are happy to announce that we have deployed a fix to the issue that was affecting the payment processing service. This issue has been resolved and the service is now fully operational. However, to ensure that the fix takes effect, you will need to fully log out and back into the application. We apologize for any inconvenience this may have caused you and your customers.

  • UpdateUTC

    We are close to a resolution on the issue that has affected the payment processing service.

  • UpdateUTC

    We are still working to resolve the issue that is causing the payments service interruption. We apologize for any inconvenience this may cause you and appreciate your patience.

  • UpdateUTC

    We are continuing to work on a fix for this incident.

  • UpdateUTC

    Our engineers are working hard to resolve the root cause of the payment processing issue. We appreciate your patience and understanding as we work through this issue.

  • UpdateUTC

    We are continuing to work on a fix for this incident.

  • UpdateUTC

    We are continuing to work on a fix for the incident that is affecting our payment platform. Due to this issue, you may experience an error stating “Failed transaction with result:” when trying to process transactions.

  • IdentifiedUTC

    We are still working diligently to fix the problem and restore full service as soon as possible. We appreciate your continued patience.

  • InvestigatingUTC

    We are currently investigating reports of customers experiencing degradation on our payment platform causing an inability to process payments.

Sep 2023

Connectivity Concern Reported
Resolved3 hours
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

  • IdentifiedUTC

    We are continuing to work on a fix for this incident.

  • InvestigatingUTC

    We are currently investigating this incident.

Connectivity Concern Reported
ResolvedMajor outage3 hours 43 minutes
  • ResolvedUTC

    Good news! The connectivity issue has been resolved. We apologize for any inconvenience caused earlier and appreciate your patience as we worked through the issue.

    Should you encounter any further problems or have questions, please don't hesitate to reach out to us at support@dockmaster.com. Thank you for your continued trust and support.

  • MonitoringUTC

    We implemented a fix and are currently monitoring the result. Please attempt logging in, and email support@dockmaster.com or update your existing ticket if still experiencing issues.

    Thank you!

  • UpdateUTC

    We are continuing to work on a fix for this incident.

  • IdentifiedUTC

    We are continuing to work on a fix for this incident.

  • InvestigatingUTC

    We are currently investigating this incident.

Aug 2023

Connectivity Concern Reported
ResolvedPartial outage56 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

  • InvestigatingUTC

    We are currently investigating this incident.

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