Duration: 4 days, 2 hours and 5 minutes

Affected Components: ValPay

Jan 8, 15:24:37 GMT+0
Monitoring - We have received reports that payments are going through and funds are being collected. Adyen shows the status as "SettleScheduled", while CTP remains "Pending". The funds have been collected, but the payment data is not appearing in DME even when it set to auto-post..

Jan 9, 14:28:42 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result. There are still some reports that we will be continue looking into..

Jan 8, 17:29:00 GMT+0
Monitoring - We are continuing to investigate this issue. Customers should be able to complete their payments, and we are running scripts to automatically reconcile them to avoid manual processing..

Jan 6, 16:02:16 GMT+0
Identified - We expect to restore Click-to-Pay functionality by the end of the day today. The issue is occurring intermittently. We will upgrade all components to the latest versions, perform end-to-end testing, and then re-enable Click-to-Pay..

Jan 9, 16:48:41 GMT+0
Monitoring - We are still seeing intermittent issues, and some payments may require manual processing. We are actively working to resolve this as quickly as possible. If you experience any issues, please reach out to us and we will work with you to diagnose and address them..

Jan 5, 15:30:21 GMT+0
Identified - When processing a payment via CTP’s Click-to-Pay link, an incorrect **“Something went wrong”** message may appear even though the transaction is successfully completed. As a result, customers may attempt to pay again, which can lead to duplicate payments. If you’d prefer, you can reach out to us to temporarily disable Click-to-Pay. We’re actively working on a fix and expect to have it resolved by tomorrow..

Jan 6, 17:45:26 GMT+0
Identified - We are starting to test the fix, and once testing is complete, we will push an update. We will re-enable all Click-to-Pay (CTP) accounts that were deactivated. The update will include additional retries to properly verify transaction status and prevent duplicate payments..

Jan 8, 20:09:59 GMT+0
Monitoring - We wanted to share an update on the payment processing issue we have been investigating. As part of our work, we aligned our staging and production environments to ensure consistency and reduce the risk of environment-specific issues. We also upgraded the Adyen components to their latest versions to benefit from recent fixes and improvements. During this process, we identified an error that could cause some payments to require manual processing. This issue has now been fixed. The updated changes have been successfully deployed to production. Customers should be able to complete payments as expected, and we have put measures in place to prevent the issue from recurring. Thank you for your patience, and please let us know if you experience any further issues..

Jan 8, 20:44:34 GMT+0
Resolved - We ran a script that reconciled most payments that required manual processing. However, some payments did not have a numberReference or pspReference and therefore still require manual intervention. Please reach out to support if you have any questions..

Jan 9, 17:34:53 GMT+0
Resolved - This incident has been resolved. We identified the exact issue that caused the problem that began on 12/30\. Please reach out to us if you need any support or assistance with issuing refunds..

Jan 6, 18:57:36 GMT+0
Monitoring - We have implemented a fix and are currently monitoring the results while performing additional testing. We have not yet begun re-enabling Click-to-Pay (CTP) for those who requested it..

Jan 6, 19:50:50 GMT+0
Resolved - This incident has been resolved. We identified the issue and deployed a fix. We will begin contacting customers and re-enabling Click-to-Pay. I will follow up with an official breakdown of what happened and how we can avoid this in the future..

Jan 5, 21:41:44 GMT+0
Identified - We are continuing to work on a fix for this incident. We have reached out **to our payment provider** for assistance and are working with them to resolve the issue..

Duration: 1 minute

Affected Components: DockMaster Web

Dec 16, 18:57:11 GMT+0
Investigating - Some may experience blank screens when retrieving customers/vessels/estimates/work orders. We are investigating the root cause..

Dec 16, 18:57:47 GMT+0
Resolved - This incident has been resolved..

Affected Components: DockMaster

Dec 3, 22:53:09 GMT+0
Resolved - "**Service Interruption – Resolved** Between **21:25 and 21:55 UTC on December 3, 2025**, AWS experienced an issue affecting a subset of EC2 instances in the **us-east-1** region. As AWS initiated recovery, a **small subset of our customers** experienced temporary connection issues to our service for approximately **10 minutes**. AWS has fully resolved the underlying issue, and **all services are now operating normally**. We are continuing to monitor system performance, but no further impact is expected. Thank you for your patience.".

Dec 12, 17:03:30 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 24 minutes

Affected Components: DockMaster

Nov 28, 15:00:00 GMT+0
Identified - Servers are being restarted to resolve this..

Nov 28, 17:23:31 GMT+0
Resolved - This incident has been resolved..

Duration: 51 minutes

Affected Components: DockMaster

Nov 6, 11:51:26 GMT+0
Investigating - We are currently investigating this incident..

Nov 6, 12:07:57 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Nov 6, 12:42:20 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 19 minutes

Affected Components: DockMaster

Mar 18, 16:04:21 GMT+0
Investigating - Some customers are reporting they are unable to login. We are currently investigating this incident. If you are experiencing this issue, please email [support@dockmaster.com](mailto:support@dockmaster.com) with a detailed description of what you are experiencing. Thank you, The DockMaster Team.

Mar 18, 16:15:08 GMT+0
Monitoring - DockMaster has implemented a fix and are currently monitoring the result. Thank you for your patience. If you are still experiencing issues, please email [support@dockmaster.com](mailto:support@dockmaster.com) or visit our online support portal <https://portal.dockmaster.com/>.

Mar 18, 17:23:16 GMT+0
Resolved - This incident has been resolved. If you require any further assistance, please email [support@dockmaster.com](mailto:support@dockmaster.com) or visit our support portal <https://portal.dockmaster.com/>. Thank you, The DockMaster Team.

Duration: 48 minutes

Affected Components: DockMaster

Mar 18, 12:47:10 GMT+0
Investigating - DockMaster is experiencing reports of some login issues. We are currently investigating this incident. If you are experiencing this - please email [support@dockmaster.com](mailto:support@dockmaster.com) for assistance and subscribe to this page for real-time updates. Thank you, The DockMaster Team.

Mar 18, 12:55:26 GMT+0
Identified - DockMaster has identified the login issue affecting some customers. .

Mar 18, 13:25:01 GMT+0
Monitoring - DockMaster login issues have been resolved. Please be patient while DockMaster Software automatically updates. If you are still experiencing issues, please contact [support@dockmaster.com](mailto:support@dockmaster.com) Thank you, The DockMaster Team.

Mar 18, 13:35:27 GMT+0
Resolved - All systems are operating nominally. If you are still experiencing issues please contact [support@dockmaster.com](mailto:support@dockmaster.com) .

Duration: 31 minutes

Affected Components: DockMaster

Nov 6, 17:48:54 GMT+0
Investigating - We are currently investigating this incident..

Nov 6, 17:52:49 GMT+0
Identified - We are correcting the issue..

Nov 6, 18:19:38 GMT+0
Resolved - This incident has been resolved..

Nov 6, 18:55:51 GMT+0
Resolved - Issue has been resolved. 1. **Log out** of the Dockmaster software. 2. **Close** the Dockmaster software completely. 3. **Re-open** the Dockmaster software and log back in.

Duration: 22 minutes

Affected Components: DockMaster

Nov 6, 15:47:37 GMT+0
Identified - We are continuing to work on a fix for this incident. If you had a disconnect please log out of Secure Login, and then log back into Secure Login to reconnect..

Nov 6, 16:10:06 GMT+0
Resolved - This incident has been resolved..

Duration: 36 minutes

Affected Components: DockMaster

Oct 28, 15:16:25 GMT+0
Resolved - This incident has been resolved..

Oct 28, 14:40:45 GMT+0
Investigating - We are currently investigating this incident..

Oct 28, 14:59:11 GMT+0
Identified - We have identified the issue and are working to correct it..

Duration: 59 minutes

Affected Components: DockMaster

Oct 25, 20:42:37 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 25, 21:14:34 GMT+0
Resolved - This incident has been resolved..

Oct 25, 20:15:36 GMT+0
Investigating - We are currently investigating this incident..

Duration: 47 minutes

Affected Components: DockMaster

Sep 24, 17:00:20 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Sep 24, 17:47:05 GMT+0
Resolved - Connectivity Issue Resolved..

Duration: 7 days and 8 minutes

Affected Components: DockMaster

Sep 17, 16:51:58 GMT+0
Investigating - We are currently investigating this incident..

Sep 17, 17:25:32 GMT+0
Identified - New Auth URL needs to be added to customer side firewalls as an exception so connections stay stable. Please add the following URL to your firewall to allow connections. [_auth.dmeapi.com_](http://auth.dmeapi.com).

Sep 17, 18:00:07 GMT+0
Monitoring - The fix for remaining connection issues is as follows. New Auth URL needs to be added to customer side firewalls as an exception for Inbound and Outbound so connections stay stable. Please add the following URL to your firewall to allow connections. [_auth.dmeapi.com_](http://auth.dmeapi.com).

Sep 17, 21:50:11 GMT+0
Identified - We are continuing to work on a fix for this incident. We identified another item causing connection instability..

Sep 18, 15:54:08 GMT+0
Identified - We have implemented some fixes to help with connectivity and stability on our side. We are also in process to enhance another item related to connectivity as we speak..

Sep 18, 17:32:47 GMT+0
Monitoring - Earlier changes have helped stabilize connectivity. We have a Secure Login update that needs to be installed on All PCs to button up connectivity concerns. <https://download.dockmaster.com/autoupdate/pub/8.4.34.0/slsetup.exe>.

Sep 20, 16:47:47 GMT+0
Monitoring - We are still seeing some disconnects from user with previous Secure Login still installed. We have a Secure Login update that needs to be installed on All PCs to button up connectivity concerns. It will install as 8.4.34.1 <https://download.dockmaster.com/autoupdate/pub/8.4.34.0/slsetup.exe>.

Sep 24, 16:59:39 GMT+0
Resolved - System wide improvements have been made. And newer Secure Login will resole that connection issue scenario..

Duration: 23 minutes

Affected Components: DockMaster

May 3, 15:31:24 GMT+0
Identified - Issue identified, fix is being implemented..

May 3, 15:30:34 GMT+0
Investigating - We are currently investigating this incident..

May 3, 15:53:32 GMT+0
Resolved - This incident has been resolved..

May 3, 15:36:22 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Duration: 1 hour and 32 minutes

Affected Components: DockMaster

Apr 22, 13:00:29 GMT+0
Resolved - This incident has been resolved..

Apr 22, 11:28:00 GMT+0
Investigating - We are currently investigating this incident..

Apr 22, 12:02:23 GMT+0
Identified - We are continuing to work on a fix for this incident..

Apr 22, 12:19:32 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Duration: 1 hour and 36 minutes

Affected Components: DockMaster

Jan 17, 17:12:57 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jan 17, 16:54:41 GMT+0
Investigating - We are currently investigating this incident..

Jan 17, 17:23:57 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jan 17, 18:30:42 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 4 minutes

Affected Components: DockMaster

Nov 27, 12:28:13 GMT+0
Investigating - We are currently investigating this incident..

Nov 27, 12:50:58 GMT+0
Identified - We are continuing to work on a fix for this incident..

Nov 27, 13:39:58 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Nov 27, 14:32:04 GMT+0
Resolved - This incident has been resolved..

Duration: 5 hours and 41 minutes

Affected Components: DockMaster

Oct 2, 18:47:56 GMT+0
Identified - We are close to a resolution on the issue that has affected the payment processing service..

Oct 2, 15:02:45 GMT+0
Investigating - We are currently investigating reports of customers experiencing degradation on our payment platform causing an inability to process payments. .

Oct 2, 15:37:35 GMT+0
Identified - We are still working diligently to fix the problem and restore full service as soon as possible. We appreciate your continued patience. .

Oct 2, 16:12:05 GMT+0
Identified - We are continuing to work on a fix for the incident that is affecting our payment platform. Due to this issue, you may experience an error stating “Failed transaction with result:” when trying to process transactions. .

Oct 2, 17:08:01 GMT+0
Identified - Our engineers are working hard to resolve the root cause of the payment processing issue. We appreciate your patience and understanding as we work through this issue..

Oct 2, 17:37:41 GMT+0
Identified - We are continuing to work on a fix for this incident..

Oct 2, 16:39:41 GMT+0
Identified - We are continuing to work on a fix for this incident..

Oct 2, 18:07:07 GMT+0
Identified - We are still working to resolve the issue that is causing the payments service interruption. We apologize for any inconvenience this may cause you and appreciate your patience..

Oct 2, 19:29:39 GMT+0
Monitoring - ******USERS NEED TO LOG OUT & BACK INTO THE APPLICATION****** We are happy to announce that we have deployed a fix to the issue that was affecting the payment processing service. This issue has been resolved and the service is now fully operational. However, to ensure that the fix takes effect, you will need to fully log out and back into the application. We apologize for any inconvenience this may have caused you and your customers. .

Oct 2, 20:43:21 GMT+0
Resolved - We are pleased to inform you that the payment processing issue has been resolved. You should be able to process payments normally now. We apologize for any inconvenience this issue may have caused you and your customers. If you are still experiencing any issue with the payment processing service, please log out and back into the DockMaster Application. If restarting does not resolve it, reach out to our support team for assistance. They will help you update the offending workstation and troubleshoot any other problems..

Duration: 3 hours

Affected Components: DockMaster

Sep 27, 19:15:48 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Sep 27, 21:06:23 GMT+0
Resolved - This incident has been resolved..

Sep 27, 18:05:54 GMT+0
Investigating - We are currently investigating this incident..

Sep 27, 18:47:50 GMT+0
Identified - We are continuing to work on a fix for this incident..

Duration: 3 hours and 43 minutes

Affected Components: DockMaster

Sep 3, 10:06:38 GMT+0
Investigating - We are currently investigating this incident..

Sep 3, 11:46:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Sep 3, 13:08:16 GMT+0
Identified - We are continuing to work on a fix for this incident..

Sep 3, 13:19:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result. Please attempt logging in, and email support@dockmaster.com or update your existing ticket if still experiencing issues. Thank you!.

Sep 3, 13:50:00 GMT+0
Resolved - Good news! The connectivity issue has been resolved. We apologize for any inconvenience caused earlier and appreciate your patience as we worked through the issue. Should you encounter any further problems or have questions, please don't hesitate to reach out to us at support@dockmaster.com. Thank you for your continued trust and support..

Duration: 56 minutes

Affected Components: DockMaster

Aug 30, 11:29:23 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Aug 30, 11:00:45 GMT+0
Investigating - We are currently investigating this incident..

Aug 30, 11:57:10 GMT+0
Resolved - This incident has been resolved..

Affected Components: DockMaster

Jul 12, 11:50:56 GMT+0
Resolved - This incident has been resolved..

Jul 12, 12:13:29 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Duration: 52 minutes

Affected Components: DockMaster

Jun 6, 14:09:48 GMT+0
Investigating - We are currently investigating this incident..

Jun 6, 14:33:12 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jun 6, 15:01:36 GMT+0
Resolved - This incident has been resolved. Apologies, we had a connectivity issue related to the update that effected the majority of users. We have since corrected this issue and you should be able to get back in with a fresh login on Secure Login. .

Duration: 36 minutes

Affected Components: DockMaster

Jun 6, 05:35:38 GMT+0
Completed - Maintenance has completed successfully..

Jun 6, 05:00:00 GMT+0
Completed - Date: Monday, June 5, 2023 Time: 11:00PM - 3:00AM EST Duration: 4 hours We will be performing an update to your DockMaster Hosted application during a maintenance window late on Monday into early Tuesday morning. During this period, all users must be logged out of the software and DockMaster Hosted will not be accessible. Please plan accordingly to remain out of the software for up to 4 hours. Feature enhancements and additional bug fix information can be found by accessing the DockMaster knowledge base. .

Duration: 10 minutes

Affected Components: DockMaster

Apr 19, 19:08:42 GMT+0
Identified - Issue with server resources being corrected shortly. This is Only an issue with API Integrations..

Apr 19, 19:18:22 GMT+0
Resolved - This resources incident has been resolved..

Duration: 1 hour and 18 minutes

Affected Components: DockMaster

Mar 29, 17:49:29 GMT+0
Investigating - We are currently investigating this incident..

Mar 29, 19:07:31 GMT+0
Resolved - This incident has been resolved..