DockMaster - Notice history

All systems operational

DockMaster - Operational

ValPay - Operational

DockMaster Web - Operational

Notice history

Dec 2025

DockMaster Web - Customer/Vessel/Estimate/WO Retrieval
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    Some may experience blank screens when retrieving customers/vessels/estimates/work orders. We are investigating the root cause.

Service interruption - Resolved
  • Update
    UTC
    Update
    This incident has been resolved.
  • Resolved
    UTC
    Resolved

    "Service Interruption – Resolved

     

    Between 21:25 and 21:55 UTC on December 3, 2025, AWS experienced an issue affecting a subset of EC2 instances in the us-east-1 region. As AWS initiated recovery, a small subset of our customers experienced temporary connection issues to our service for approximately 10 minutes.

     

    AWS has fully resolved the underlying issue, and all services are now operating normally. We are continuing to monitor system performance, but no further impact is expected.

     

    Thank you for your patience."

Nov 2025

Login Issues on Desktop
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    Servers are being restarted to resolve this.

DockMaster unable to login
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.

Oct 2025

No notices reported this month

Oct 2025 to Dec 2025

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