DockMaster - Notice history

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Application - Operational

Notice history

Nov 2024

Connectivity Issues Reported
  • Update
    Update

    Issue has been resolved.

    1. Log out of the Dockmaster software.

    2. Close the Dockmaster software completely.

    3. Re-open the Dockmaster software and log back in

  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We are correcting the issue.

  • Investigating
    Investigating
    We are currently investigating this incident.
Partial Connectivity Issue
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We are continuing to work on a fix for this incident.

    If you had a disconnect please log out of Secure Login, and then log back into Secure Login to reconnect.

Oct 2024

Partial Connectivity Issue
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We have identified the issue and are working to correct it.

  • Investigating
    Investigating
    We are currently investigating this incident.
Login Issues Reported
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.

Sep 2024

Connectivity Issues Reported
  • Resolved
    Resolved

    Connectivity Issue Resolved.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
Connectivity Issues Reported
  • Resolved
    Resolved

    System wide improvements have been made. And newer Secure Login will resole that connection issue scenario.

  • Update
    Update

    We are still seeing some disconnects from user with previous Secure Login still installed.

    We have a Secure Login update that needs to be installed on All PCs to button up connectivity concerns. It will install as 8.4.34.1

    https://download.dockmaster.com/autoupdate/pub/8.4.34.0/slsetup.exe

  • Monitoring
    Monitoring

    Earlier changes have helped stabilize connectivity.

    We have a Secure Login update that needs to be installed on All PCs to button up connectivity concerns.

    https://download.dockmaster.com/autoupdate/pub/8.4.34.0/slsetup.exe

  • Update
    Update

    We have implemented some fixes to help with connectivity and stability on our side. We are also in process to enhance another item related to connectivity as we speak.

  • Identified
    Identified

    We are continuing to work on a fix for this incident. We identified another item causing connection instability.

  • Monitoring
    Monitoring

    The fix for remaining connection issues is as follows.

    New Auth URL needs to be added to customer side firewalls as an exception for Inbound and Outbound so connections stay stable.

    Please add the following URL to your firewall to allow connections.

    auth.dmeapi.com

  • Identified
    Identified

    New Auth URL needs to be added to customer side firewalls as an exception so connections stay stable.

    Please add the following URL to your firewall to allow connections.

    auth.dmeapi.com

  • Investigating
    Investigating
    We are currently investigating this incident.

Sep 2024 to Nov 2024

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