DockMaster - Connectivity Issues Reported – Incident details

System wide improvements have been made. And newer Secure Login will resole that connection issue scenario.

We are still seeing some disconnects from user with previous Secure Login still installed.

We have a Secure Login update that needs to be installed on All PCs to button up connectivity concerns. It will install as 8.4.34.1

https://download.dockmaster.com/autoupdate/pub/8.4.34.0/slsetup.exe

Earlier changes have helped stabilize connectivity.

We have a Secure Login update that needs to be installed on All PCs to button up connectivity concerns.

https://download.dockmaster.com/autoupdate/pub/8.4.34.0/slsetup.exe

We have implemented some fixes to help with connectivity and stability on our side. We are also in process to enhance another item related to connectivity as we speak.

We are continuing to work on a fix for this incident. We identified another item causing connection instability.

The fix for remaining connection issues is as follows.

New Auth URL needs to be added to customer side firewalls as an exception for Inbound and Outbound so connections stay stable.

Please add the following URL to your firewall to allow connections.

auth.dmeapi.com

New Auth URL needs to be added to customer side firewalls as an exception so connections stay stable.

Please add the following URL to your firewall to allow connections.

auth.dmeapi.com